If you are unsure if we service your area or have questions on if we plan on servicing your neighborhood, shoot us a text or call Us at (423) 521-2789
We are happy to service yards with dogs present when they are friendly. For safety reasons, any dog displaying aggressive behavior must be kept indoors during cleanup.
If aggression toward our team occurs, we will require the dog to be secured or service may be discontinued.
If your dog does end up biting one of our technician's then services may be discontinued.
In some cases our team will have a discussion about it and let the technician in question make the decision on if we should terminate the services.
Most visits take only a 5-15 minutes. We thoroughly clean the area and double-check before leaving.
Service plans are flexible. You can pause or modify your schedule as needed.
No. As long as we can access the designated service area, we complete the cleanup and secure gates when finished. You’ll receive notifications before arrival and after service.
NO. We do not provide specific arrival times for our pooper scooper services. Instead, to ensure maximum efficiency, we optimize our service routes the night before each scheduled day.
By doing so, we are able to keep costs low while also minimizing travel time and reducing our environmental impact. We do send on-the-way tests 15-60 minutes prior to our arrival so you have plenty of notice.
Professional service saves time, ensures thorough cleanup, and helps maintain a cleaner, healthier yard.
We use Stripe for secure payments, which allows major credit and debit cards for convenient billing.
Billing schedules depend on your service plan and are processed on a regular basis.
All non one time basis plans are billed on the 3rd of every month.
Yes. Contact us to update payment details.
Yes, recurring service plans use automatic billing through Stripe for simplicity and reliability.
Refund policies depend on service circumstances. Contact us for assistance.
Yes. Invoices are available for record-keeping and transparency.
We follow the recommended disposal method which is to double-bag the waste and place it securely in your trash can. These eco-friendly practices keep your yard clean and contribute to a healthier community.
We can haul the poop away for a small add-on fee of $3.50 per haul away if you’d like.
We clean all designated service areas and perform a thorough visual check before leaving.
Weekly service provides the cleanest results. Bi-weekly service is a good option for properties with lighter waste accumulation.
Yes. One-time cleanups are available for seasonal maintenance, move-ins, move-outs, or special events.
Yes. We offer solutions for shared spaces, dog parks, and commercial properties.
We sanitize all equipment and shoes with a kennel-grade disinfectant after every visit to reduce the spread of germs.
Yes. Waste can introduce bacteria that affect grass and soil health.
We use professional practices to maintain cleanliness and safety.
Yes. We operate in compliance with local best practices for waste management.
